Refund & Return Policy

At TNT Launch, customer satisfaction is extremely important to us. We are committed to delivering premium fashion products and ensuring you have a smooth and enjoyable shopping experience.

If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in original condition
The item must be in its original packaging
Proof of purchase is required (order confirmation or receipt)

Certain items may not be eligible for returns due to hygiene and safety reasons, including:

Worn clothing
Damaged items caused by misuse
Final sale items
Personalized or custom products

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days depending on your payment provider.

Shipping costs are non-refundable unless the return is due to our error (damaged or incorrect item).

Exchanges

We replace items if they are:

Defective
Damaged during shipping
Incorrect product received

If you need an exchange, please contact us at:

tntlaunchenterprise@gmail.com

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service to ensure safe return delivery.

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again
Contact your credit card company
Contact your bank

If you have done all of this and still have not received your refund, please contact us at: